Details (about the iPhone rebate) are still being worked out and will be posted on Apple’s website next week, wrote Mr. Jobs. Katie Cotton, an Apple spokeswoman, said Mr. Jobs’s words were “very heartfelt.” “Our customers trust us, and we want to keep it that way,” she said.[…] Thanks to verge for providing this nice story on Digg.
What other users say about this:
afunksoulbro: It’s fair that Apple is asked to respond to frustrated customers. The way they responded speaks to their current ethic, loyalty to consumers. Nice