CellHut Can’t Understand That You Didn’t Order The iPhone, Thieves Did

squenix1221ast Friday, I arrived home from work to discover a mysterious package waiting for me. Upon opening it, I found… trash bags. Lots of them. Puzzled, I rifled through the box and discovered, to my amazement, that they had been used as packing material for a brand new 4 Gb Apple iPhone![…] Thanks to squenix1221 for providing this nice story on Digg.

What other users say about this:

cdoink: After seeing how CellHutt handled this incident with absolutely no professionalism whatsoever I will never shop from them and I will make sure to forward this article to as many people as possible so that nobody I know will make that mistake either. Also, I wonder what Apple would think if they knew this company was selling unlocked iPhone’s and jacking up the price like they are? Maybe someone should report this to their legal team as well as AT&T’s.

Clownboat: Wow, so if I shop at CellHut they’ll post my personal information — including my full name, name of my credit card company, name of my case worker at said company, and details of my order — to digg.com? Sign me the fuck up!

ButtMonkey69: Wow, that’s weak. Real weak. Doctor_X is going to pawn your ass, or whatever it is the kids say nowadays.

kicktd: Sounds like Cellhut is trying the old CYA when the scam goes wrong technique now. I doubt Cellhut even HAS a security team, or perhaps this is the mysterious Bawa Bhasin, owner of Cellhut. To be honest your website screams S-C-A-M.

stevearon: In response to Brett Laurence, whose posts on websites about a fraudulent iPhone purchase on Cellhut.com, we at Cellhut have responded by conducting a thorough investigative inquiry into this matter. In our findings, we have found evidence that Mr. Laurence, known as Doctor_X on somethingawful.com website and also known as Brad Lyons on digg.com, indeed did place the order with Cellhut.com.

Our evidence that validates this is predicated on the phone records that prove that a voice message being left by our verification department on Mr. Laurence’s cell phone which is registered with T-mobile. As per Cellhut verification terms and conditions, any order over $200 must be verified by the customer before the order can be processed. Cellhut is also awaiting phone records to verify other phone conversations in reference to the verification of this order. The phone number our staff member called is the telephone number that is on file with Chase Bank Credit Card Services under Mr. Laurence’s Credit Card Account. This is also the same phone number that we are currently using to speak to Mr. Laurence.

The order was recorded by local IP Address and was shipped to Mr. Laurence credit card billing address as requested on the order. The order was shipped in sealed UPS box with a tracking number of 1ZW508V70258706569.

In addition, Mr. Laurence provided the identical name, billing address (which he used as his shipping address), and three digit credit card identification number from that credit card account. Existence of Mr. Laurence cell phone number on Chase Bank Credit Account is not a public record therefore if the order was a fraudulent transaction, this order could not be verified, due to insufficient or incorrect information. This leads us to believe that Mr. Laurence did indeed place that order. Peter Mangan Fraud Investigator at Chase Bank Fraud Department (888-813-7084) agrees with our findings. Mr. Mangan has reversed the fraudulent charge and has re-billed the customer as a valid charge. Cellhut.com legal department is working very closely with Tim Deridder, Fraud Manager at Chase Fraud Department to get a formal confirmation that this order was not fraudulent.

At Cellhut we take Fraud very seriously and every fraud and suspicious order in handled by our special security department, which is under our company’s president direct control. In order to protect our reputation as an ethical business and continued fight towards fraud prevention, we are filing libel and criminal fraud charges against Mr. Laurence.

Cellhut.com legal department is in process of filing a restraining order to prevent Mr. Laurence from causing further harm to our business. We also request that Consumerist.com take the article entitled, ” CellHut Can’t Understand That You Didn’t Order The iPhone, Thieves Did ,” offline immediately and issue an apology for posting untrue information. Consumerist.com never validated or confirmed this information from Cellhut.com and reported single sided untrue version of Mr. Laurence’s story.

Mr. Laurence has used many alias names and email addresses which make Mr. Laurence’s story not trustworthy. Mr. Laurence has played this dirty game to cheat small businesses and to get away from a sudden price drop on the iPhone, which are sold as final sale at Cellhut.com. Mr. Laurence has committed this heinous act to save himself lousy $200. Cellhut.com has enough authentic evidence to prove Mr. Laurence transaction as valid. Cellhut.com legal department will be releasing a press release with all valid and true information as a response to Mr. Laurence’s a/k/a Doctor_X , a/k/a Brad Lyons fabricated story.

Security Team

funkytaco: Please bump this. Either Cellhut is hacked, was hacked, or run by criminals. Either way, it looks like your data is unsafe with Cellhut:
http://www.washingtonpost.com/wp-dyn/content/article/2006/09/28/AR2006092800333.html

September 28, 2006 –
“After scanning the search results, he purchased the inexpensive item — a USB cable used to synchronize the Treo’s settings with his personal computer — from Cellhut.com, the first online store displayed in the results that looked like it carried the cable. The site featured a “Hackersafe” logo indicating that the site’s security had been verified within the past 24 hours.

Later that day, information from Cole’s purchase — including his name, address, credit card and phone numbers, and the date and exact time of the transaction — were posted into an online forum that caters to criminals engaged in credit card and identity theft. Ostensibly, the data on Cole was posted as an enticement to other fraudsters lurking on the forum who might be interested in buying large numbers of similar records.

Other personal data posted into the fraud forum included the personal and financial information for Shane Galloway, an 18-year-old freshman at Louisiana State University in Baton Rouge. When contacted by washingtonpost.com, Galloway said he purchased a wireless phone from Cellhut.com shortly after midnight on Sept. 6, just minutes after the time stamp on Cole’s purchase.

Another individual whose data was found in the online chat channel — a southern California resident who asked that his name not be used — confirmed that he bought wireless accessories from Cellhut.com at 9:15 a.m. on Sept. 7, the exact time listed in the entry that was posted into the online forum along with his credit card data and other personal information. Later, he discovered that $6,000 in fraudulent charges were made using his credit card. “

drewcarey: How much you wanna bet that the iPhone he got is a cheap knockoff and doesn’t work correctly/at all?

brianhuangbh: cool, so he got 2 free iphones, since he already canceled his chase card…

skamper: If this was anything other than an iPhone, nobody would’ve dugg it. Truth.

i6koi: lawl

bradleyland: I wonder if CellHut.com uses any affiliate programs. Affiliate programs pay large commissions when they’re set up on pay-per-sale terms. It is not uncommon for a rogue affiliate to fraudulently submit orders using stolen credit cards. They get paid their cut and disappear before anyone knows what the hell is going on.

Seaton: I checked his website, noticed he had an eBay store. They have quite a bit of negative feedback, especially within the last few weeks. Something else interesting…NOTHING FOR SALE. Looks like they are closing down for good and doing some interesting activities to clear out existing stock. CellHUT is sending out another iPhone because they already claimed the iPhones were stolen (see eBay feedback, seems to be a common promblem) and don’t want the evidence laying around.

eBay feedback page for CellHUT: http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=cellhutcom&ftab=AllFeedback

You can also learn quite a bit about someone from their eBay return policy:

• All Replacements and Exchanges can be processed only within 7 days of receipt of merchandise.
• Please request RMA number before returning merchnadise. No returns will be accepted without an RMA number.
• All NON-DEFECTIVE returns are subject to a 15% Penalty.
• Defective items returned for refund are subject to 15% restocking fee on the cost of the products, shipping fee is NON REFUNDABLE. The Defective item must adhere to our Return Policy.

Yes, you pay 15% no matter what…defective or not. Wow….just…wow.

mezoko: The store as some great ratings!
http://www.resellerratings.com/store/CellHut_acellhut
2.31/10

Few people had great success while other were screwed

mikester540: HAHA! Everyone please read the reviews at PriceGrabber– Someone from the company (Sounds like it was the same person who wrote the e-mail) is posting fake five-star reviews… http://reviews.pricegrabber.com/cellhutcom/r/4016/2/

My favorite so far:
“cellhut have a wide range of cell phone and price. i mean you can buy a phone according to your pocket. thats what i like about it. i purchases couple of phones from this site. the phones which are still working perfect. i recommend this store, and would like to purchase from here again.”

Amnesia10: Actually if you add up all the problems, fraudulent sale, no refunds, restocking fees I would call the police maybe the RICO Act would be more appropriate?

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