What other users say about this:
greenawlives: So how much was this blogger paid to write this “anecdote”?
idigit: God dammit, I had my iMac replaced twice (3 computers) and all I got was lip from the Apple support staff.
Bitaemo: Awwww, I wish my Macbook Pro would break so I can get a free Nano. 😦 Time to find Mr. Screwdriver!
bobnease: I love this! I’ve never had a bad experience with Apple Customer Service, and this tells me a lot about their company.
so he didn’t get his imac back ?
the joys being filthy rich..
StiGUP: “Seems Apple really does care about its customers a great deal. I think I’ve just fallen in love with a fruit ;).”
is he talking about the guy he talked to …or the apple itself?
jabberwolf: Anything to keep their small number of customers. Steve must be desperate.
mu0p: wait a minutes.
I have a $3000 dollar alienware paperweight that only lasted 1 year, and the company refused to upgrade my warranty when i called 2 days after my previous warrenty ended. How would I get the contact of the Head of Alienware to discuss my matters?
hayden.evans: ive gone through 3 iphones and ive gotten jack crap
qpdb: What was wrong with his imac?
sixlaneve: Can I have Jobs email? My iBook was replaced 4 times… I want a free iPod too!
vacuum2440: i’ve always had a great experience with apple…they have the best customer care and thats why their customers are so loyal. If I were to start a business I would try to emulate their business strategy in terms of customer service completely. Btw I’m from Canada so yea they still care about their customers from the North.
TunaFishGangsta: FYI, the “Steve Jobs’ email account” is monitored by a high-level customer support staff. That would be cool though if he was personally responding to people.
betojf: whatever, Apple screws ipod customers…. specially those that bought games